We know that our customers engage highly with the content from the BBC, ITV and Channel 4 but do not have the rights to play this content back on our service.
Customer feedback has shown us that there is still a desire to see content aggregated from different providers in one service, allowing our customers to see what’s on all in one place. As a result, we’ve come to an agreement with these providers that we will show their content in our website and apps but will link customers directly to the third-party service when the play button is pressed.
This content will always be displayed at the top of the Guide which has led some customers to think that we link out for all live content playback. This is not the case and you will find that you can play all Kids Boost content, most Entertainment Boost content and everything from PictureBox within our apps and website.