While using our website, iOS, Android or Chromecast, you may receive the following message when attempting to play a channel:
This message is displayed when you try to play a channel which is not available on the web, iOS or Android.
We made the decision to offer an ‘All Channels’ filter in the guide. This shows all of the channels that can be acquired through Boost subscription plus a small selection of the free-to-air channels from BBC, ITV and Channel 4. We have done this to allow us to build in the remote record feature in the coming months for our most popular channels. However, certain channels are not available to watch on these devices as the content providers have not yet given us the rights to them.
To avoid seeing this message, use the playable filter in the Guide which shows only the channels which you can play in the web and apps plus the BBC/ITV/Channel 4 channels for which we will link you to the third-party website or app.