Customers who were regular users of our Samsung and LG smart TV apps will find that when they launch the app, it will redirect to our new website sign-in page and no keyboard will be presented.
Prior to launching our new TV apps, we were informed by Samsung and LG that they would no longer accept new app submissions for their older Smart TV platforms. Unfortunately, these platforms are the ones that our existing TV customers already use.
The apps will no longer function and you’ll get the above confusing experience when launching the app. We’re in discussions with LG and Samsung around removing the apps from their storefronts and recommend deleting them from your device.
We apologise for the loss of these platforms as a means of accessing your TalkTalk TV content and are committed to developing the service on web, Android, iOS, Chromecast and of course the TalkTalk TV box.